- Fraud Prevention Issues
Fraud Fighter Warranty Return Process
When to contact Fraud Fighter
If for any reason you are experiencing a problem with your Fraud Fighter™ Counterfeit Detection Equipment, please follow the below instruction.
Return Procedures
Returns Address:
UVeritech- RMA #________
1743 S. Grand Ave.
Glendora, CA 91740
Make sure you:
- Pack and seal boxes with ample packing material, ensure the models are protected from shipping damage.
- Please print the RMA number clearly on the return label or on the outside of the return shipment to avoid any delay in processing.
- Use a track able shipping method whenever shipping items to Uveritech. Uveritech will not be responsible for shipments lost during return process.
- Simply call 800.883.8822 and ask for the returns department.
- A representative will verify whether or not the item needs to be shipped back for repair and/or replacement.
- They will need you to verify the following information: Company Name, Contact Name, shipping address, phone number and quantity of units being sent back for repair and/or replacement, and approximate time you have had the unit.
- At that time, a representative will either fax or email you a Returns Merchandise Authorization Form which will have all the information that you will need to return your item(s) to us.
- Package the unit carefully. It is recommended that you use the original container if available. Units should be wrapped in a “bubble-wrap plastic sheet or any other suitable packing material.
- Ship unit(s) PREPAID to: UVeritech 1743 South Grand Ave. Glendora, California 91740
- Please make sure to write your Return Merchandise Authorization number on the box when shipping it back to ensure proper and prompt processing.
- Once a return is received, our Quality Assurance department will review it, and we will ship out a repaired and/or replacement unit to you via UPS Ground.
- Please allow approximately 3 weeks for replacement and/or repair of new unit.
Following up on an RMA
Inquiries regarding the repair status of a Fraud Fighter UV-16 ™ must be directed to Monique@uveritech.com with the following string in the subject line (RMA # XXXX):
